Orange Jordan recently signed an agreement with King Abdullah II Center for Excellence (KACE), under which Orange Jordan will be sponsoring the ceremony of the King Abdullah II Award for Excellence along with providing the center with telecommunications services. The agreement was signed by Orange Jordan CEO Jérôme Hénique and Executive Director of KACE Dr. Ibrahim Rawabdeh.
The King Abdullah II Award for Excellence is the highest level of recognition of excellence in Jordan and aims to promote excellence in performance. This is accomplished by recognizing organizational achievements of Jordanian entities along with publicizing and sharing these entities’ strategies that have led to their success. The awards target public, private sectors, as well as business associations and non-profit organizations.
Commenting on the occasion, Orange Jordan CEO Jérôme Hénique said, “We are extremely honored to enter into a strategic partnership with the prestigious King Abdullah II Center of Excellence, and we are happy to also be sponsoring the ceremony of the King Abdullah II Awards for Excellence, which will showcase top performing organizations in the public, private and business associations sectors across the Kingdom. We believe that the theme of the awards reflect our values and practices at Orange Jordan, as we continuously strive to promote and achieve excellence in all that we offer to our individual and enterprise customers from all segments. This is directly in line with the ever-present goal of our Essentials 2020 strategy”.
Executive Director of KACE Dr. Ibrahim Rawabdeh said, “We are very pleased to partner with Orange Jordan and looking forward to its sponsorship of our biggest event. KACE is working on enhancing the partnership with the private sector in Jordan, as we believe that Orange Jordan is one of the leading companies in the Kingdom as our center and awards aim to do”. Dr. Rawabdeh stressed the fact that KACE is considered the primary catalyst of more competitiveness of Jordan and exemplifying of excellence in terms of high-quality offerings and high-achieving performance”.
Orange Jordan is actively promoting excellent practices and is staunchly committed to cultivating a customer-centric culture and providing its customers with an unmatched customer experience by focusing its efforts on several initiatives that give customers a differentiated experience. The company launched “Emtiyaz”, a customer experience improvement initiative that is dedicated to setting new standards for customer service in the Kingdom, followed by its “Ebsher” program, which recognizes and rewards employees for achieving the highest levels of customer satisfaction, and exclusively listens to the “Voice of Customer” through daily and monthly studies, to better respond to customer needs and optimize operations to better achieve their satisfaction.
King Abdullah II Center for Excellence was founded in in 2006, under the chairmanship of His Royal Highness Prince Faisal Bin Al Hussein, running the King Abdullah II Awards for Excellence, which is the most prestigious award for excellence at the national level in all sectors. King Abdullah II Center for Excellence aims to spread the culture of excellence in Jordan and the region through the development of excellence models/frameworks and assessment criteria based on international best practices, assessment of the institutions performance and running King Abdullah II Awards for Excellence to promote the culture of excellence in all sectors.